Thank you for your review.
We tried to contact you today regarding the review just to check you are happy with everything as the star rating on the review was only one star, but unfortunately we are unable to find any details to contact you on our system.
We are hoping this was just something that may have been missed and wondered if you would be so kind to amend the star rating.
If there is an issue with this item, please kindly contact our customer service team either by calling us on 020 3983 6209 or by emailing us at firstname.lastname@example.org
We have also sent you a link via Judge me to enable you to change the rating if this was just something that was missed.
Thank you for being our customer and for your understanding.
We look forward to welcoming you as our customer in the future.
Customer service team