Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
For hygiene purposes, we can't accept returns on Food & Drinks, health & beauty products, makeup, underwear or lingerie unless the item is faulty or the wrong item has been sent.
Additional non-returnable items:
- For hygiene purposes, we can't accept returns on Food & Drinks, health & beauty products, makeup, underwear or lingerie unless the item is faulty or the wrong item has been sent.
- Any custom orders
- To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Refunds usually take between 3-5 working days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@only5pounds.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@only5pounds.com and we can arrange your exchange.
Shipping ReturnsPlease always contact us prior to returning an item, unapproved Returns may not be processed.
To return your product, you should mail your product to: only5pounds.com, Telford Way, Kettering, NN16 8UN, United Kingdom.
Please then provide us with tracking details, so we can monitor your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.