We aim to dispatch your order within 1 working days of receiving the order. If you order before 1pm Monday - Friday (excluding Bank Holidays and festive Holidays) your order will be dispatch on the same day.
If there is a high volume of orders during peak times, this may take slightly longer. We always endeavour to get your orders out to you as quickly as possible.
All of your orders are sent out as a tracked delivery, once you have received your tracking information, you can track your order via the courier website or via our tracking page. You can choose your courier and your order will either be sent with Yodel on a 3-5 Working Day service or DPD on a 2-3 Working day service.
Please check your spam/junk folder for your confirmation and dispatch emails, sometimes they end up there. If you order over the weekend it may take a little longer.
Total time from order can be up to 10 Working days for UK Mainland depending on our order volume, peak times and courier delays.
Total time from order can be 14 days for off shore & highland deliveries.
If you think your parcel has been lost in transit and you have not received it within 25 days, please contact us straight away, once 30 days has passed we cannot accept a claim for a non delivery on your order.
We use a trusted courier either DPD, or Yodel to send your orders to you. Each order is tracked so you have peace of mind when ordering from only5pounds.com.
You will receive tracking details upon dispatch of your orders.Info
If you have any questions regarding your delivery you can email us on firstname.lastname@example.org or use the contact form on our Contact us page.