Skip to content

Delivery

Dispatch 

We aim to dispatch your order within 1 working day (24 Hours) of receiving your order. 

If there is a high volume of orders during peak times, this may take slightly longer (up to 72 hours). We always endeavour to get your orders out to you as quickly as possible.

Delivery 

All of your orders are sent out as a tracked delivery, once you have received your tracking information, you can track your order via the courier website or via our tracking page. You can choose your courier and your order will either be sent with Yodel on a 3-5 Working Day service or DPD on a 2-3 Working day service.

We have no minimum order and a simple Flat rate delivery fee which varies depending on your address. 

Please note Scottish highland and Northern Ireland postcode areas have been determined by our Couriers and the cost of delivery is more due to us reflecting our courier costs. We are always actively looking for cheaper alternative shipping and will always reflect any price changes within our delivery fees.

 

 

Total time from order can be up to 10 Working days for UK Mainland depending on our order volume, peak times and courier delays. 

Total time from order can be 14 days for off shore & highland deliveries.  

If you think your parcel has been lost in transit and you have not received it within 25 days, please contact us straight away, once 30 days has passed we cannot accept a claim for a non delivery on your order.  

Please check your spam/junk folder for your confirmation and dispatch emails, sometimes they end up there. If you order over the weekend it may take a little longer.  

Couriers

We use a trusted courier either DPD, amazon Shipping, or Yodel to send your orders to you. Each order is tracked so you have peace of mind when ordering from only5pounds.com.

You will receive tracking details upon dispatch of your orders.

Info

If you have any questions regarding your delivery you can email us on info@only5pounds.com or use the contact form on our Contact us page.