Good morning Jeanette
We are sad to see that some of our items were not up to standard and apologise they arrived in this manner.
We have tried to call you today regarding your review, but unfortunately, there was no answer so we have left you a voice mail.
We have also sent you a direct email so if you could kindly get in touch with us either by calling us on 020 3983 6209 or by replying to the email we will get the issue resolved for you asap.
Kind Regards
Customer Service Team